Group member should assign as per round robin

[Ankita dhavale]

Hi ,

I want to assign group member as per caller location in round robin manner .

There are two users in the group , I have created after Business rule for this 

(function executeRule(current, previous /*null when async*/ ) {

    // Add your code here

    var gr = new GlideRecord('incident');

    gr.addEncodedQuery('category= new^subcategory= invoice^caller_id.u_user_country=9138b7111b121100763d91eebc0713f6^ORcaller_id.u_user_country=8938b7111b121100763d91eebc0713ec^ORcaller_id.u_user_country=0938b7111b121100763d91eebc0713eb^ORcaller_id.u_user_country=c938b7111b121100763d91eebc0713eb^ORcaller_id.u_user_country=4938b7111b121100763d91eebc0713ed^ORcaller_id.u_user_country=4d38b7111b121100763d91eebc0713eb^ORcaller_id.u_user_country=0938b7111b121100763d91eebc0713f0^assigned_to=730397d41b4e5910ae993325464bcb7d^ORassigned_to=7d0177031b56dd50ae993325464bcbbc');

gr.orderByDesc('sys_created_on');

    gr.query();

    if (gr.next()) {

        gs.info('client invoice ');

        if (gr.assigned_to == '730397d41b4e5910ae993325464bcb7d') { 

            gs.info('second user');

            current.assigned_to = '7d0177031b56dd50ae993325464bcbbc';

        } else if (gr.assigned_to == '7d0177031b56dd50ae993325464bcbbc') {

            gs.info('first user');

            current.assigned_to = '730397d41b4e5910ae993325464bcb7d';

        }

    } else {

        gs.info(' user');

        current.assigned_to = '730397d41b4e5910ae993325464bcb7d';  //first user

    }

    current.update();

})(current, previous);

When I impersonate any new caller , it goes to the else part every time only and it return 1st users . 

Expected --> Any user submit ticket ,It should assign as per round robin not only to the first person. 

[Claude DAmico]

You are saying else so I'm ignoring the else if part. That being the result in all cases, your aren't getting anything back in your query. Copied that to a notepad and see there is a space after subcategory= and looks like the invoice to the end ended up on another line. Is that it?

[Ankita dhavale]

@Claude DAmico , Query is working fine , I have checked that.

[Rahul Talreja]

Hi @Ankita dhavale ,

Can you try with 

gr.getValue('assigned_to')=='xxxxxxxxxsysIDxxxxx';