Group not populating on the request using Scripted REST API

[Lucky1]

Hello all,

I am using Scripted REST API to create a catalog item request in service-now.

When I clicked on Explore Rest API in the related links, and test, the request is getting created and the fields like, 

short description and description are populating good but assignment group is not populating.

In the Scripte REST API, when I glide record the request table and passing the sys_id to the assignment group then the group is populating. But if I give the group name then it is not populating.

So, what changes can I do now. 

Actually, in the RITM variables also, the Assignment group variable is not populating. We want to fix this.

Please help.

Here are the screen shots.

Regards,

Lucky

[Ankur Bawiskar]

@Lucky1 

are you getting sysId of group in your request?

If yes then your script to set variable and field should work fine

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Chaitanya ILCR]

Hi @Lucky1 ,

I see you've put the log to check the assignmentgroup value.

is assignmentgroup  is getting logged?

what are you expecting sysid or name of the group?

if it is sysid and your the request body contains the assignment group you don't have to make any changes.

if it is the name of the group that request body is containing you can set the group using setDisplayValue method

gr.assignment_group.setDisplayValue(assignmentgroup);

check the logs and make a decision

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Rajesh Chopade1]

hi @Lucky1 

This issue typically arises because when you pass the name of the group instead of the sys_id, ServiceNow expects the sys_id to identify the correct record, especially for reference fields like Assignment Group.

you can modify your Scripted REST API code to retrieve the sys_id of the Assignment Group based on the name:

var assignmentGroupName = parsedData.assignment_group_CM; // assuming group name is passed
    
    // Initialize a GlideRecord to fetch the sys_id of the Assignment Group
    var groupGR = new GlideRecord('sys_user_group');
    groupGR.addQuery('name', assignmentGroupName);
    groupGR.query();
    
    if (groupGR.next()) {
        // Successfully found the group, now set the sys_id to the assignment_group field
        var assignmentGroupSysId = groupGR.sys_id;
}

// YOU CAN USE THIS SYS_ID TO SET AS BELLOW
//cart.setVariable(item, “assignment_group_CM”, assignmentGroupSysId);

I hope my answer helps you to resolve your issue, if yes please mark my answer helpful and correct.

thank you

Rajesh