gs.addErrormessage is popping on form

[sowmyaj]

Hi All,

        In the advance script of BR I have added

                  gs.addErrorMessage('xyz.');

                  current.setAbortAction(true);

                  current.state = previous.state;

The above message is just flashing on the form and disappears. I want to make the message to be visible to the user. how can I do?

Thanks,

Sowmya.

[Chuck Tomasi]

That's odd. I just did this in a BEFORE (insert/update) business rule and it worked fine.

Let's compare notes... what release of ServiceNow are you using?

How about the UI (UI15? UI16?)

[sowmyaj]

Hi Tomasi,

        Helsinki release and ui16

Thanks,

Sowmya

[BALAJI40]

Please provide screen shot, how it is showing?

[sowmyaj]

Hi Tomasi,

Business rule

      Condition:       when state changes from 1 to 2

      Advanced script:

Initially flag is set to true.

Doing glide record.

if(record is found){}

else {flag=false;}

if(!flag) {

  current.state = previous.state;

  gs.addInfoMessage('xyz.');

  current.setAbortAction(true);

  }

I have a ui action with few condition and below is the script

current.state = 2;

current.update();

//action.setRedirectURL(current);

May I know where I'm wrong so the info message is flashing away instead of staying on the form.

Thanks,

Sowmya

[Chuck Tomasi]

The standard behavior for gs.addInfoMessage() and gs.addErrorMessage() is to stay on the screen. I do not know what might be causing it to disappear.

Have you tried an extremely simple case of a before/update business rule with just one line:

gs.addInfoMessage('Record updated').

and see how that behaves? When ever things don't work as expected, start simple and check the differences.