gs.getMessage() issue in email notifications

[nagaraju8]

Hi Guys,

I'm having my first go at an instance with multiple languages set up and having an issue with gs.getMessage() returning only English messages in notifications even though I have translated messages. I have tried logging in selecting other language and having other language set on a user record but still all I see is English messages.

Below are my translated messages.

Email script name: (chubb_message)

var msg=gs.getMessage('chubb_message');

  email.setSubject(msg);

Notification: Message HTML field

Please any one suggest me on this?

Any help would be much appreciated!!

Regards,

NJ

[AndyLock]

I posted a solution for this in the Ideas portal, here:
https://community.servicenow.com/community?id=view_idea&sysparm_idea_id=65d616bddba444100be6a345ca961986&sysparm_idea_table=x_snc_com_ideation_idea&sysparm_module_id=enhancement_requests

[vishurajm]

HI Andy,

I went through the solution you wrote in the idea Portal. can you see my idea here below?

How about changing system language when executing the mail script?

For Example, in the below script i have set system language to japanes and at the end chanage back to initial language.

can you see if there is any risk here?

(function runMailScript(current, template, email, email_action, event) {
    var util = new I18nUtils();
    var currentLanguage = util.getLanguage();
    util.setLanguage('ja');
    template.print('<p><font size="4" color="#999999" face="helvetica"><strong>');
    template.print(gs.getMessage('Additional Details:'));
    template.print('</strong></font></p>');
    template.print('<font size="3" color="#999999" face="helvetica">');
    var i18nCaller = gs.getMessage('Caller: {0}', '${caller_id}');
	var catg= current.getElement('category').getChoiceValue();
	var seve= current.getElement('severity').getChoiceValue();
	var prio= current.getElement('priority').getChoiceValue();

    var i18nCagegory = gs.getMessage('Category: {0}', catg);
    var i18nSeverity = gs.getMessage('Severity: {0}', seve);
    var i18nPriority = gs.getMessage('Priority: {0}', prio);
    template.print('<p>' + i18nCaller + '<br/>');
    template.print('<p>' + i18nCagegory + '</p>');
    template.print('<p>' + i18nSeverity + '</p>');
    template.print('<p>' + i18nPriority + '</p>');
    template.print('</font>');
	util.setLanguage(currentLanguage);
})(current, template, email, email_action, event);

[vishurajm]

Also i observed, that getEmailRecipientUsers() isnot defined in your solution. Can you please help with it.

[AndyLock]

Hi vishurajm,

Setting the system language on-the-fly seems a bit drastic, and I wouldn't be comfortable doing that myself. What would be the impact on other messages that may be running concurrently?

Here's the missing script include:

function getEmailRecipientUsers(current, email_action, event){

var i = 0;
var arrayUtil = new ArrayUtil();
var userArr = [], noDups = [], fullUsers = [];

//Check for recipients added directly by name
var userRecipients = email_action.recipient_users.toString().split(',');
if(userRecipients)
{
for(i=0; i<userRecipients.length; i++)
{
userArr.push(userRecipients[i]);
}
}

//Check for recipients added by ServiceNow groups
var groupRecipients = email_action.recipient_groups.toString().split(',');
if(groupRecipients)
{
for(i=0; i<groupRecipients.length; i++)
{
var gr= new GlideRecord('sys_user_grmember');
gr.addQuery('group',groupRecipients[i]);
gr.query();
while(gr.next())
{
userArr.push(gr.getValue('user'));
}
}
}

//Check for recipients added by fields (such as Assigned To, Requested By, etc)
var fieldRecipients = email_action.recipient_fields.toString().split(',');
if(fieldRecipients)
{
for(i=0; i<fieldRecipients.length; i++)
{
var singleFieldRecipient = fieldRecipients[i].toString();
userArr.push(current.getValue(singleFieldRecipient));
}
}

//Check for recipients in both of the optional event_parm fields
if(email_action.event_parm_1!='')
{
userArr.push(event.parm1);
}

if(email_action.event_parm_2!='')
{
userArr.push(event.parm2);
}

//Remove any duplicates found
noDups = arrayUtil.unique(userArr);

//Loop through the distinct list and return the User objects
if (noDups)
{
for(i=0; i<noDups.length; i++)
{
var gUser = new GlideRecord('sys_user');
gUser.get(noDups[i]);
fullUsers.push(gUser);
}
}

return fullUsers;
}

[vishurajm]

Hi Andy, Thanks for the script. It was helpful

Also i found "applyStandardEmailTextFormatting" function. Do you have any code?