gs.getMessage() issue in email notifications

[nagaraju8]

Hi Guys,

I'm having my first go at an instance with multiple languages set up and having an issue with gs.getMessage() returning only English messages in notifications even though I have translated messages. I have tried logging in selecting other language and having other language set on a user record but still all I see is English messages.

Below are my translated messages.

Email script name: (chubb_message)

var msg=gs.getMessage('chubb_message');

  email.setSubject(msg);

Notification: Message HTML field

Please any one suggest me on this?

Any help would be much appreciated!!

Regards,

NJ

[Chuck Tomasi · Accepted solution]

Short answer: The notification processing is happening in the background as the system account. It doesn't know what language the user is unless you tell it. If you are triggering the notifications from events, you can pass one of the parameters and then use that to get the proper message.

The approach I have used in multi-lingual is less elegant, but never failed. I trigger notifications from an event (ex: gs.eventQueue('my.notification', current, '', ''))

Then I have a notification for each language and a condition that checks the recipient's language. For example, if the message is going to the incident caller. These all respond to the same event trigger, but only the one matching the proper conditions gets sent.

Notification: Incident commented - EN

Condition: Caller.Language | is | English

(English subject and body)

Notification: Incident commented - FR

Condition: Caller.Language | is | French

(French subject and body)

and so on...

http://wiki.servicenow.com/index.php?title=Events_and_Email_Notification

Email Notifications - ServiceNow Wiki

[nagaraju8]

Thank you so much Chuck,

Regards,

NJ

[Chuck Tomasi]

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Thank you

[nagaraju8]

Hi Chuck,

How can we access service catalog variables in email script?

I am using below script   but it does not works for me.

var user=current.requested_for;

Any suggestion!!

Regards,

NJ

[masoomsharma]

Hi Nagaraju,

if requested_for is your variable name then you need to access variables in email scripts like current.variables.requested_for

This format is application for all kind of form variables.