gs.getProperty not working in UI script

[Rosy14]

Hi

I want to get the sys_ids stored in a property. Also, tried to create glide ajax to get sys_id in UI script. None is working.

Any idea how to do it by gliderecord in ajax.

(function() {
var ids = [];
        var ga = new GlideAjax('sn_csm_uni_theme.CheckUserLoggedIn');
        ga.addParam('sysparm_name', 'public_catalogs');
        var x;
        ga.getXMLAnswer(function(response) { // Use callback function
            x = response;
            if (window.location.href.toString().indexOf("sc_cat_item&sys_id") > 0) {
                var url = window.location.href;
                url = url.replace('sc_cat_item&sys_id', x);
                window.location.assign(url);
            }
		});

var CheckUserLoggedIn = Class.create();
CheckUserLoggedIn.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {
 
        public_catalogs: function() {
            var ids = [];
            var gr = new GlideRecord("sc_cat_item_user_criteria_mtom");
            gr.addEncodedQuery("user_criteria.nameLIKEAny User^sc_cat_item.active=true");
            gr.query();
            while (gr.next()) {
                ids.push(gr.sc_cat_item.sys_id.toString());
            }
    		return  ids;
        },
    type: 'CheckUserLoggedIn'
});

[Rohit Singh]

Hi @Rosy14 ,

Then please debug. Check if there is a value in your array ids using gs.info(ids). 

Similarly debug the return value. 

If my response helped, please hit the Thumb Icon and accept the solution so that it benefits future readers.

Regards,
Rohit

[Rosy14]

I am getting below error msg

Error Message

Read operation on table 'sc_cat_item_user_criteria_mtom' from scope 'Customer Service Management Unified Theme' was denied. The application 'Customer Service Management Unified Theme' must declare a cross scope access privilege. Please contact the application author to update their privilege requests.

Though I hace checked allow config on the sc_cat_item_user_criteria_mtom table

[Ankur Bawiskar]

@Rosy14 

it's a cross scope access issue.

try to add this cross scope and then see

Ensure you are in "Customer Service Management Unified Theme" scope and then create new record like that

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Rosy14 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Rosy14]

Hi that error is sorted but the value is not coming from Script include