We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

Guidance on Outbound Integration Implementation

raksh
Tera Contributor

Good day,

 

I'm working on an outbound integration without using a spoke. Could you please guide me on the best approach for implementing it for good performance.

 

For the REST Message integration, should I be using Flow Designer, Workflow, or Business Rules?

 

Any guidance or best practices would be really helpful.

 

Thank you.

 

2 REPLIES 2

Dr Atul G- LNG
Tera Patron

Hi @raksh 

If you’re not going for Spoke, then it’s better to go with Flow Designer for an integration, as you’ll get a few useful OOTB actions.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Tanushree Maiti
Tera Patron

Hi @raksh 

 

If you wants outbound integration without using a spoke, flow Designer is the preferred solution for building modern and maintainable automations, whereas ( If not using Flow Designer)

Async Business Rules are better suited for scenarios requiring immediate, low-latency, non-blocking execution to call a Script Include that calls your REST Message.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti