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Guidance on Outbound Integration Implementation

raksh
Tera Contributor

Good day,

 

I'm working on an outbound integration without using a spoke. Could you please guide me on the best approach for implementing it for good performance.

 

For the REST Message integration, should I be using Flow Designer, Workflow, or Business Rules?

 

Any guidance or best practices would be really helpful.

 

Thank you.

 

2 REPLIES 2

Dr Atul G- LNG
Tera Patron

Hi @raksh 

If you’re not going for Spoke, then it’s better to go with Flow Designer for an integration, as you’ll get a few useful OOTB actions.

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Tanushree Maiti
Tera Patron

Hi @raksh 

 

If you wants outbound integration without using a spoke, flow Designer is the preferred solution for building modern and maintainable automations, whereas ( If not using Flow Designer)

Async Business Rules are better suited for scenarios requiring immediate, low-latency, non-blocking execution to call a Script Include that calls your REST Message.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti