Guided Tour keeps looping for snc_read_only users

Francis Xavier
Tera Expert

9 hours ago - last edited 8 hours ago

Hi All,

 

A guided tour is set to auto launch on the homepage. Whenever the user with snc_read_only loads the page, it keeps popping the guided tour.

Even they selected the option to stop opening the tour again, it keeps popping the guided tour.

 

For other users, it generates a record on sys_guided_tour_user_overrides table. But for this user, it is not generating any records on this table. 

 

Is there any system property available to include the users with snc_read_only to create record on the table sys_guided_tour_user_overrides ? Or any alternatives other than creating an ACL?

 

Thanks,

K. Francis Xavier

 

 

Note:
Found solution -- added the table in this property - glide.security.snc_read_only_role.tables.exempt_create

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GlideFather
Tera Patron

4 hours ago

Olá @Francis Xavier ,

 

please check the User preferences as per: https://www.servicenow.com/community/employee-center-forum/guided-tour-not-launched-for-few-users/m-...

 

Let me know if that helped

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