Notification in Virtual Agent.

[Sruthi_2511]

I had a question, if we create notification for VA ,example when "comment changes" notification must be shown in the chat window .

Is the notification will impact the platform? Is there any KB for this. Can anybody help on this!

[LeelaMadhuriA]

Hi Udhayakumar_30,

Please refer this from the documentation 

https://www.servicenow.com/docs/bundle/washingtondc-servicenow-platform/page/administer/virtual-agen...

If this response helped, please mark it as helpful so it can help others as well.

Thank you,

[Ankur Bawiskar]

@Sruthi_2511 

you want comment change notification in VA?

share screenshots with your exact business requirement.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Sruthi_2511]

Table:incident

Condition: additional comment changes

This is the condition. who will receive will be caller. 

In VA chat window notification must be shown.

This notification created will impact the platform? no right?