Handling Binary Attachments

[Khozema Attar1]

Hi ,

We are performing a third-party integration using REST.

I am using POSTMAN and created a request to send attachments in binary format. Content field contains the binary coding of the file I am trying to attach.Below is the screenshot of POSTMAN request

The file gets attached to the incident, but it is not converted back to the image ,instead the file shows the Binary Encoding. Find the below Screenshot:

Can anyone suggest where the request is going wong.

Also, need to know how attachments in Binary format, sent to ServiceNow is Handled?

Any suggestions will be deeply appreciated.

Thanks,

[Ankur Bawiskar]

Hi Khozema,

Can you add Content-type as image/jpeg in the header and try it once.

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.

Thanks

Ankur

[Khozema Attar1]

Hi Ankur,

It isn't working!

Are there any articles or links which can guide on how the attachments are handled through REST in ServiceNow, like how to decode the attachments and other things.

If you can please share some links and docs ,it will be helpful.

Thanks ,

[Neeraj Sharma10 · Accepted solution]

Hi khozema,

I found a small error in postman request, you need not to give   binary content manually just select the binary option and upload the file, it will be automatically converted into binary and do not forget to give Content Type.. it is not mandatory but is a good practice.

screenshot

Thanks

Neeraj sharma

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.

[Khozema Attar1]

Hi neeraj,

I tested it with the changes you suggested and it works fine

Thanks,