Handling Groups and Subgroups

[indukamaraj]

I create a group (Group1) and add a user(user1) to group1 . Next I create a subgroup (subgroup1) and add parent as Group1 and add user2 to subgroup1. And assign roles to Group1 as "admin"

In the assigned group of Incident if   I choose Group1 should user1 and user2 been displayed ie If i select the parent group should suggroups users also be displayed . In this case user1 and user2.

What is the concept here ?   For me only the respective group users are getting displayed . Subgroup users are not getting displayed if i select the parent group.

[BehelC]

Did you leave in any of the default code when you made the new client script? Or is what is posted the whole thing? 

[sarahakers]

There is no client script item in this.  Its simply a script include (client callable) and a reference qualifier on the assigned to field.

the script include is whats above under  client callable script include:

[BehelC]

Sorry I misspoke. I meant client callable script includes. I've attached some screenshots of what i have. 

I tested it by going to an incident, choosing a group that only has nested groups in it. Still shows up blank. It works for other groups like it always has though so its not breaking anything, just not showing the child group members. 

[sarahakers]

is assignment group on the form and have you set them all to parent child?   

check the group in assignment group and make sure it has child members or members in it

[BehelC]

I added some more screenshots. I dont know if I'm just missing something painfully obvious or not but everything seems to be fine except when trying to show the child group members

-I made a test Parent group. Gave it no members and two child groups (Test Parent Screenshot).

-The child groups have members and the parent is listed on the group (Child Group 1 Screenshot)

-All Child Group Members shows all of the child group members on the parent group and what child group they are in. 

-Then the two incident screenshots. One with assignment group as a child, shows members. One with assignment group as parent, doesnt show anything. And if i add a single user to the parent group that user does show up. Just not the children members.