Handling Groups and Subgroups

[indukamaraj]

I create a group (Group1) and add a user(user1) to group1 . Next I create a subgroup (subgroup1) and add parent as Group1 and add user2 to subgroup1. And assign roles to Group1 as "admin"

In the assigned group of Incident if   I choose Group1 should user1 and user2 been displayed ie If i select the parent group should suggroups users also be displayed . In this case user1 and user2.

What is the concept here ?   For me only the respective group users are getting displayed . Subgroup users are not getting displayed if i select the parent group.

[sarahakers]

Do you have assignment group listed as a dependant field in the dictionary of assigned to

[BehelC]

Yep. I've even tried this in a personal Dev instance just to make sure there wasnt some setting that we had changed affecting it. Its doesnt work there either.

Do you have screenshots of your script include/assigned to dictionary? Or is that something you can do?

[sarahakers]

I can’t do screenshots but I’ll double check it tomorrow and see if I see anything weird

[sarahakers]

Hi I want to kick myself cause i missed it in mine up top.  \

update the line:

grpArr = checkDuplicates(grpArr)  

to 

grpArr = checkDuplicates(grpArr);

matter of fact in one of your screen shots you can see a mark next to this line if you click it ..it probably says "missing semi colon"

[BehelC]

Yea i actually noticed that yesterday. Also noticed some typos in the ref qualifier. Assignment group was spelled wrong and sys_idIN had double quotes on one side and single on the other. Still didnt work. 

Sorry to keep bothering you. I was pretty excited to find this potential solution but dont want to keep you busy trying to get mine working if you have other things to do. I might just have to keep plugging away until it works or we give up on needing it. Unless youre bored and just want to keep helping lol