Hardware Asset Reclamation Task UI Policy
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02-17-2026 06:45 AM
I'm trying to make 'Asset' and 'Model' not read only on Hardware Asset Reclamation Task. The Asset group wants to be able to set the Asset and Model, for when a Service Tag is not empty.
I've checked and applied UI policies, Client Scripts; nothing seems to work.
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02-17-2026 07:50 AM
please share UI policy snapshot
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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02-17-2026 09:37 AM
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02-17-2026 10:02 AM
I found it. It's set Read only on the Hardware Asset Reclamation Line. The user can then assign asset and that will set the asset and model on the task.
