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Hardware Asset Reclamation Task UI Policy

athavichith
Mega Sage

I'm trying to make 'Asset' and 'Model' not read only on Hardware Asset Reclamation Task.  The Asset group wants to be able to set the Asset and Model, for when a Service Tag is not empty. 

 

I've checked and applied UI policies, Client Scripts; nothing seems to work. 

 

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron

please share UI policy snapshot

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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athavichith_0-1771349822205.pngathavichith_1-1771349841214.png

 

athavichith
Mega Sage

I found it. It's set Read only on the Hardware Asset Reclamation Line. The user can then assign asset and that will set the asset and model on the task.