Has any one done Service Now and Genesys IVR integration?
Use Cases:
1. Create Request through IVR
2. Assigning IVR calls to available agents
3. Automate the processes like
3.1. Increase Mailbox Size
3.2. Increase Recipients Limit
3.3. Create New Email Group
3.4. Update Member to Existing Email Group
3.5. Create New Shared Mailbox
3.6. Update Permission on Shared Mailbox
