Has anyone removed their instance's whitelist? and how do you restrict download of attachment?

[Mark C_]

Hello all,

We are thinking of restricting user download of files and attachment when a personal device is used.

Also, the export of data.

Has anyone in here can access their instance using a personal device and aside from MFA, what any other security measure was put in place to prevent unauthorized access?

Thank you

Mark

[IT4IT]

Hi Mark,

To disable the export from list, Open the table sys_ui_context_menu and search Export. In the condition add like below - 

!ListProperties.isRelatedList() && !ListProperties.isRefList() && ListProperties.getTable() != "your custom table name"

You can also refer below servicenow article - 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0676119 

Please hit like and mark my response as correct if that helps.

Thanks,

Gopal

[Mark C_]

Appreciate your response Gopal but I think if i configure that, both departmental and non departmental devices will disable the export of data.

I only wanted to prevent the data export or download of attachments if the end user is using their personal devices for security reasons.