Unable to send attachment to other instance

[pankajjajda]

Hi,

I integrated 2 instances and able to create new case record from sc_task in other instance but when i am trying to send an attachment I am unable to do.

I am receiving an error message "

error":{"message":"User not authorized","detail":"User is unauthorized to write to table: sc_task"},"status":"failure"

I checked role and have itil role too. Let me know what is causing it to not send an attachment.

Thanks.

[nayanmule]

Can you share the script that you have configured to send the attachment ? 

I don't think if just giving itil role would be sufficient because the entry has to added on attachment table. Not necessary 'itil' role would have access to the attachment table.

Regards,

Nayan

[Ankur Bawiskar · Accepted solution]

@pankajjajda 

if your API user which you are using doesn't have WRITE Access to sc_task then attachment can't be added

in your target instance ensure the API user has correct role

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