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Having issues with activating plungins

NoshiN
Tera Contributor

My instance is dev355767, I am trying to activate plugins with demo data. Each time I am receiving a message of Activation failed. In email I was recommended to go instance help to report the issue? Can some one help me? I have Australia version 

6 REPLIES 6

Tanushree Maiti
Tera Patron

Hi @NoshiN 

 

Please share the Plugin name which you are trying to install

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Sarthak Kashyap
Mega Sage

Hi @NoshiN  ,

 

If you trying to activate plugins from here please try again and again, you will get the plugin no issues in that 

SarthakKashyap_0-1783790708329.png

 

 

Or you can try from here as well 

All< Plugins

SarthakKashyap_1-1783790708286.png

 

 

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

 

Dr Atul G- LNG
Tera Patron

Hi @NoshiN 

This is expected behavior in a PDI.

Some plugins, especially those related to ITOM (such as Discovery), are resource-intensive and may fail to activate even after they are installed from the Developer Site. Since PDIs do not come with official ServiceNow support, there isn't much that can be done other than trying again.

My recommendation is to keep trying, and avoid activating multiple plugins at the same time. Instead, activate them one by one, allowing each plugin to complete successfully before starting the next one.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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abirakundu23
Giga Sage

Hi @NoshiN,

Could you please share the plugin name?

Some plugins are not supported in Personal Developer Instances (PDIs) and can only be activated in real ServiceNow environments or installed from the ServiceNow Store.


Please mark helpful & correct answer if it's worthy for you.