Hello from an Senior IT PM Exploring ServiceNow Administration and IT Operations Management

[Abdeliboo]

Hello everyone,

My name is Abdellah Aitibour, a senior IT project manager with over 10 years of experience in IT infrastructure, cloud, and digital transformation.

I’m currently expanding my skills in ServiceNow, and my main interests are ServiceNow Administration, ITSM, and ITOM, with the goal of combining my project management and infrastructure background with the ServiceNow platform to improve service management and operational efficiency.

Happy to connect, learn from the community, and share experiences along the way.

Best regards,
Abdellah

[Dr Atul G- LNG]

Hi @Abdeliboo 

I’m a ServiceNow trainer and happy to share my thoughts with anyone beginning their ServiceNow journey.

ServiceNow is growing rapidly in both breadth and depth. The best way to start is by earning the CSA (Certified System Administrator) certification, which builds a solid foundation in platform fundamentals, terminology, and core modules. Once you gain hands-on experience through CSA, you can decide your next learning path.

Employers value professionals with multi-module expertise, so after completing CSA, consider exploring areas like ITSM, GRC, HRSD, CSM, or SecOps to broaden your portfolio.

Currently, the training is free, which is a great opportunity — though the real challenge lies in gaining hands-on experience. To overcome this, spend at least 1–2 hours a day engaging with the ServiceNow Community — read discussions, answer questions, and share your insights to strengthen your understanding and confidence.

If your goal is to become a developer, focus on building scripting skills using resources available on developer.servicenow.com. Regular practice will enhance your technical expertise.

Start with the CSA and then choose your direction based on your interests — whether as an Admin, Developer, Business Analyst, Change Manager, or Project Manager. A strong foundation will give you the flexibility to explore any of these paths.

Welcome to this vibrant community space where you can connect, collaborate, and grow. Share your ideas, seek guidance, and contribute to collective learning.

To take the next step, register on Now Learning and begin your ServiceNow learning journey today.

Useful resources:

• ServiceNow Developer Program

• Now Learning

• ServiceNow Dev Program – YouTube

• ServiceNow Community – YouTube

• NOW Support – YouTube

You can also follow me on my YouTube channel for free learning resources and practical ServiceNow guidance.

[Dr Atul G- LNG]

Hi @Abdeliboo 

Here are a few tips:

1. Follow this master playlist to strengthen your JavaScript skills specifically for the ServiceNow platform. 

https://youtu.be/62Nabpb94Jw?si=FqBwRN2B8C71aYHr

1. Spend at least 1–2 hours daily on the ServiceNow Community. Observe the kinds of technical questions being asked and how experienced members respond. You’ll learn a lot passively this way—and I highly encourage you to start answering questions as well. Explaining concepts to others will improve your technical thinking and deepen your understanding.

1. Explore the free courses available on the ServiceNow Developer Site. These are practical and focused, and will help you apply your knowledge directly on the platform.

2. https://developer.servicenow.com/dev.do#!/learn/learning-plans/yokohama/citizen_developer
3. https://developer.servicenow.com/dev.do#!/learn/learning-plans/yokohama/servicenow_application_devel...

[Dr Atul G- LNG]

For you the best to to start with TPM journey in Now Learning.

https://learning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&journey_id=97ac27f...

[Tanushree Maiti]

Hi @Abdeliboo 

I will suggest you just check the Servicenow Career journey path ->which journey you think suites you best, select that and go for it.

https://learning.servicenow.com/lxp/en/pages/career-journey?id=journey

All The best!