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Hello i have a problem form some users when they go in global search and write "itsm" for example th

MalikB
Tera Contributor

Hello i have a problem form some users when they go in global search and write "itsm" for example ther are results ansd when they click in "Go to list view" when there instance is in english it shows the list view but when they are in french its deosnt show the problem exist for some users but not all of them anyone have an idea?

5 REPLIES 5

stevemarkovick
Tera Contributor

Ran into a localization issue like this after an upgrade and it turned out to be a cached translation record that didn't survive the clone properly. Worth checking your sys_translated_text and sys_ui_list tables for any missing French locale entries tied to those keyword-based navigation records. If dev works fine and prod doesn't after the clone, that's almost always a data discrepancy rather than a code problem — a Support case with both instance details will get you to the root cause faster than digging manually.