Hello ServiceNow Community, My Personal Developer Instance (PDI) has been showing Offline status, a

[amitkinholk]

Instance details:

• Instance ID: dev436374

• Instance URL: https://dev436374.service-now.com

• Current release: Australia Patch 3

• Issue: Instance status remains Offline.

• Manage My Instance: The Actions menu does not show a Wake Instance or Start Instance option.

• Refresh: I have tried refreshing the instance status, but it remains Offline.

I checked the instance history. It shows a successful upgrade to Australia Patch 3 on August 5, 2026, and two failed attempts to upgrade to Australia Patch 2 on July 15, 2026.

I have an important Banking IT Service Management (ITSM) project on this instance, including Incident Management, Problem Management, Service Catalog, SLA configurations, Business Rules, Client Scripts, and reports.

I do not want to release or reset my instance because I want to preserve my existing project work.

Could anyone please help me with the following questions?

1. Why is my PDI showing Offline?

2. How can I wake up or restart the instance when no Wake Instance option is available?

3. Is this related to maintenance or a server-side issue?

4. Is there a safe way to restore my existing instance without losing my configurations and project data?

Any suggestions or guidance would be greatly appreciated.

Thank you!

[Simon Hendery]

Hi @amitkinholk 

This is a widespread issue, there are numerous threads about it, here's one:

https://www.servicenow.com/community/developer-forum/my-developer-instance-is-offline/m-p/3615327

Q: Why is my PDI showing Offline?

A: ServiceNow is having significant issues with its PDI infrastructure. This has been going on for several weeks now.

Q: How can I wake up or restart the instance when no Wake Instance option is available?

A: You can't. All you can do is either wait or release your instance and take a new one (losing any data you currently have).

Q: Is this related to maintenance or a server-side issue?

A: Yes it's widespread "maintenance" and/or related issues on the server side.,

Q: Is there a safe way to restore my existing instance without losing my configurations and project data?

A: No. If you want to keep your configs and data, there's nothing you can do except wait.

[Dr Atul - LNG]

Some PDIs may be temporarily unavailable due to scheduled maintenance.

If your PDI is currently offline, you can:

Wait for maintenance to complete and your instance to become available again. Release your current instance and request a new one. Please note that releasing your instance will permanently delete all data and work stored on it.

As a reminder, PDIs are unsupported development resources and do not have an availability, support, or uptime SLA. We strongly recommend regularly backing up any work you don’t want to

lose.

@amitkinholk 

[Simon Hendery]

@Dr Atul - LNG - what they called "scheduled maintenance" has been going for more than two weeks now. It doesn't add up to me. There's more to it than that, surely?

[Tejas Adhalrao]

hi @amitkinholk  ,

check this reply form servicenow cummunity admin

If this helped, mark it helpful and accept the solution.

Regards,

Tejas