Yes, it is possible to implement AI Search on a custom ServiceNow portal. Here are the steps you need to follow:
1. **Create a new widget**: You will need to create a new widget for the AI Search. This widget will be added to your custom portal.
2. **Configure the widget**: The widget will need to be configured to use the AI Search. This will involve setting up the data source, the search parameters, and the display options.
3. **Add the widget to the portal**: Once the widget is configured, it can be added to the custom portal. This is done by editing the portal's layout and adding the widget to the desired location.
4. **Test the search**: After the widget is added, you should test the search functionality to ensure it is working as expected. This will involve performing searches and verifying the results are accurate and relevant.
5. **Customize the search results**: Depending on your needs, you may want to customize the search results. This could involve changing the display of the results, adding filters, or modifying the search algorithm.
6. **Monitor and adjust**: After the AI Search is live, you should monitor its performance and make adjustments as needed. This could involve tweaking the search parameters, updating the data source, or making changes to the display options.
Here is a sample code for creating a widget:
javascript
(function() {
/* widget controller */
var c = this;
c.data = {};
c.data.searchTerm = '';
c.search = function() {
if (c.data.searchTerm.length > 0) {
c.server.get({
action: 'search',
searchTerm: c.data.searchTerm
}).then(function(response) {
c.data.results = response.data.results;
});
}
};
})();
In this code, a new widget is created with a search function. The search function sends a request to the server with the search term, and the server returns the search results. The results are then displayed in the widget.
Remember, the AI Search functionality in ServiceNow uses machine learning algorithms to provide relevant search results. Therefore, the more data it has to work with, the better the results will be.
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