Help for this error

marcelomsil
Giga Contributor

‎01-28-2026 11:17 AM

Hi everyone, how are you?

When starting an "Assisted configuration of Conversational Interfaces," I'm receiving this message, but the flow is proceeding. Should I be concerned, and how can I fix this error? I can't find the "GlideEntitlementAPI" script in the API forum from the "CI Guided Setup" scope.

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sergiu_panaite
ServiceNow Employee

‎02-02-2026 01:39 AM

Follow this article to resolve the error:

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0690133

 

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michael78991
Kilo Sage
In response to sergiu_panaite

‎06-15-2026 02:07 PM

@marcelomsil Did this work for you? I tried following the KB attached above and the error message still pops up. I've written below what values I tried to put into the form. Thanks

 

  1. Navigate to System Application > Application Cross-Scope Access
  2. Click on New to create a new record
  3. In the form, fill in the following data:
    • Target Scope: CI Guided Setup (I also tried Global)
    • Target name: GlideEntitlementAPI
    • Target type: Script Include
    • Operation: Execute API
    • Application: CI Guided Setup
    • Status: Allowed
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Adam43
Tera Contributor

3 weeks ago

Different KB has an attached sys_scope_privelege file that worked for me on this exact error.

  https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1943353

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