help me in understanding this manual condition new sn_sm.SMConfiguration().isEnabled(current, "request_driven", false) && (new SMTask()).isAssigned(current)

[Raviteja K]

Hi Everyone

Can some one please explain how this manual condition is working and what this condition is verifying.

This has been used in state flows

new sn_sm.SMConfiguration().isEnabled(current, "request_driven", false) && (new SMTask()).isAssigned(current)

thanks in advance.

[Ujjawal Vishnoi]

Hi Ravi,

In both part of the condition a new instance of the class (script include) is being created and passing some parameters to function. Based on the parameter function return true or false.

Hope this helps.

Regards

Ujjawal

[deanmpage · Accepted solution]

Hi Raviteja,

The condition is in two parts.

The first part   sn_sm.SMConfiguration().isEnabled(current, "request_driven", false) is creating a new instance of the sn_sm.SMConfiguration class and calling the isEnabled() function. The sn_sm.SMConfiguration class is unfortunately hidden, however I've been able to determine that the isEnabled function is checking the configuration settings of one or more applications listed in the sm_config table. In this case, it's checking the setting of the "request_driven" True/False flag for the application type of the current Service Management (SM) record.

The second part SMTask()).isAssigned(current) is simply calling the isAssigned function in the SMTask script include, which returns true if the Assigned To field is not empty in the passed current record, and false if the field is empty.

I hope that this helps.

Regards,

Dean.

[MarkyMark1]

Great information.  Yet I'm still not clear on what the false (third parameter) refers to in the command or how it's utilized   sn_sm.SMConfiguration().isEnabled(current, "request_driven", false) 

[deanmpage]

Hi MarkyMark,

I'm pretty sure (but can't 100% confirm) that the third parameter in sn_sm.SMConfiguration().isEnabled(current, "request_driven", false) is the default value to return if a SM Configuration record for the passed current record type is not found. 

For example, if you were using the HR modules in your instance there should be an SM Config for the HR application, and if current is a HR Case it would return true (assuming that HR is set up to be a Request Driven Process).

However, if current is an Incident record, and there shouldn't be a SM Config entry for Incident, so it will return the third parameter (false in this example) as the default.

I hope this helps.

Dean.