Help me with notifications

[Arthur Sanchez]

I'm trying to send a notification that a ticket has been opened to support, the problem is that I'm not able to define that the notification goes only to SUPPORT, the rule should be, send the notification only to the support that the ticket was assigned, I will need to do the same thing with the user later, the notification should only be sent to the user who opened the notification

[Dr Atul G- LNG]

Hi @Arthur Sanchez  

If you click on Lock icon in this field

you will see all the fields available on table and from there you can pick assignment group and your work done or you want to send email to specific group always?

[Arthur Sanchez]

What I want to do is, send the notification only to support that the ticket was assigned, but I'm not getting the logic I want to apply, it will be for 2 scenarios: the first, the user creates 1 ticket and the support that was assigned to the ticket is notified, in the other, support finishes the ticket and the user who opened the ticket is notified

Until now I send notifications to everyone or I don't send them at all, and that's what I'm stuck on

[Dr Atul G- LNG]

Hi @Arthur Sanchez  

change the view of the notifications and you will get option 

[Arthur Sanchez]

I have no option to switch to advanced view