Help me with notifications

[Arthur Sanchez]

I'm trying to send a notification that a ticket has been opened to support, the problem is that I'm not able to define that the notification goes only to SUPPORT, the rule should be, send the notification only to the support that the ticket was assigned, I will need to do the same thing with the user later, the notification should only be sent to the user who opened the notification

[Dr Atul G- LNG]

Hi @Arthur Sanchez  

It means there is some ACL or you dont have full rights to move to new view.

Are you getting option  form layout

If yes, then bring Group field to do your work.

[Arthur Sanchez]

I don't have the access you have, I can only use the standard version that appears to me

[Dr Atul G- LNG]

Hi @Arthur Sanchez  

Then you need to get access to sort this mate.

[Arthur Sanchez]

And how do I get this access?

[Dr Atul G- LNG]

Reach out to your SN admin team.