Help me with notifications

[Arthur Sanchez]

I'm trying to send a notification that a ticket has been opened to support, the problem is that I'm not able to define that the notification goes only to SUPPORT, the rule should be, send the notification only to the support that the ticket was assigned, I will need to do the same thing with the user later, the notification should only be sent to the user who opened the notification

[swathisarang98]

Hi @Arthur Sanchez  ,

I think your profile is missing some role, please check whether you have admin role,

and if you want to send to it to created by and assigned to  or assignment group then do as below,

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[Arthur Sanchez]

So theoretically I should have access, after all my profile has the admin role

[Dr Atul G- LNG]

Yes, if you have full admin rights .

[Arthur Sanchez]

Even so, I don't have the same access as you

[Dr Atul G- LNG]

Seems some ACL or you have limited role my friend , untill you get full admin role , you cant proceed further