Help me with notifications

Arthur Sanchez
Giga Guru

‎03-25-2024 09:09 AM

I'm trying to send a notification that a ticket has been opened to support, the problem is that I'm not able to define that the notification goes only to SUPPORT, the rule should be, send the notification only to the support that the ticket was assigned, I will need to do the same thing with the user later, the notification should only be sent to the user who opened the notificationCaptura de tela 2024-03-25 130229.png

 

Captura de tela 2024-03-25 130237.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Arthur Sanchez

‎03-25-2024 11:55 AM

Hi @Arthur Sanchez  

 

I think @Harsh Vardhan  is right in this create separate notifications

 

Will this not work for you. 

 

AGLearnNGrow_0-1711392933735.png

 

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swathisarang98
Giga Sage
Giga Sage
In response to Arthur Sanchez

‎03-26-2024 11:11 AM

hi @Arthur Sanchez  ,

 

As i can see you can send it to assigned to or  opened by user through Provider Notification aswell,

Please refer the below screen shot for OOTB provider notification in PDI,

In the field Recipients listed in fields you will find both assigned to and opened by

swathisarang98_0-1711476526576.png

 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

 

 

 

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