Help me with Script include , it's returning null

[Vijay Kummamuru]

client script 

function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue === '') {
return;
}
var user = g_form.getValue('requested_by');
alert(user);
var ga = new GlideAjax('paccount');
ga.addParam('sysparm_name','getAccount');
ga.addParam('sysparm_user', user);
ga.getXML(classdemo);

function classdemo(response) {

var answer = response.responseXML.documentElement.getAttribute("answer");
alert(answer);
g_form.setValue('project_account', answer);
}

//Type appropriate comment here, and begin script below

}

script include 

var paccount = Class.create();
paccount.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {

getAccount: function() {
var value = this.getParameter("sysparm_user");
gs.info("PA" + sysid);
var accountname = "";
var gr = new GlideRecord('x_800355_corpora_0_employee');
gs.info("Hello" + gr);
gr.addQuery('sys_id', value);
gr.query();
if (gr.next()) {
gs.log("hello" + gr.project_account);
accountname = gr.getValue(project_account);
}
return accountname;
//return accountname.getDisplayValue();
},

type: 'paccount'
});

[Jitendra Diwak1]

Hi @Vijay Kummamuru,

Please validate that you are calling exact backend name project_account. And also validate you are getting sys in of user in client side and try to get other field value.

Thanks

Jitendra

[Community Alums]

Hi @Vijay Kummamuru ,

I checked your script there is one small error please use below script 

var gr = new GlideRecord('x_800355_corpora_0_employee');
gs.info("Hello" + gr);
gr.addQuery('sys_id', value);
gr.query();
if (gr.next()) {
gs.log("hello" + gr.project_account);
accountname = gr.getValue("project_account"); // Please add string in project_account
}

Please mark my answer correct and helpful if this works for you

Thanks and Regards 

Sarthak

[Vijay Kummamuru]

@Community Alums  even i was able to pull value in background script ,  not sure why it is not working here @Jitendra Diwak1  even logs are not coming 

Please find below screen shots and guide me

[vamsi55]

Hi @Vijay Kummamuru  The script include is failing at line 6  at gs.info("PA"+sysid ) as you kept sysid (which is not defined in code ) .

Please remove line 6 info log (or) instead of using sysid use value and test the code . you will recieve all logs and code will work.

[Rohit99]

Hi @Vijay Kummamuru ,

Here I am providing script to Auto Populate Callers Manager on Incident Form , you may follow the script to achieve your requirement.

Attaching screenshots for reference.

1.Client Script

2.Script Include

3.Output on Incident form.

Please mark my response as correct and helpful if it helped solved your question.

Thanks,

Rohit Suryawanshi