Developer

GlideRecord cannot be called from server script in widget editor

I would like to use the value of a field in a record called from a knowledge table in a widget.But the value is not assigned to gr.Server Script (function() { var gr = new GlideRecord('kb_knowledge'); if (gr.next()) { var shortDescription = gr.s...

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Creating duplicate tasks with create catalog task action in flow designer

I have used create catalog task action in flow designer. while testing the flow there were two similer SCTASKs created as duplicate. how we can fix this?

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Security Considerations for g_user, gs.getUser(), and Read-Only Catalog Variables

Hello Community,I would like to understand the security implications of user information and read-only variables in Service Catalog.My understanding is as follows, but I would appreciate confirmation from experts.In a Catalog Client Script, we can us...

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With the Windows 2025 Server issue in Discovery, multiple Computer CIs have got created

With the Windows 2025 Server issue in Discovery, multiple Computer CIs have got created. We need to do a cleanup of all the Computer CIs and associate the existing relationships to the correct Windows 2025 Server CI before the cleanup.What's the best...

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is there any way to get all visible fields and visible variables on the form using a business rule

Hi,I have a task record that being created using a record producer.Is there any way to get all visible fields and all visible variables on the form using a business rule.The goal is to make a pdf file and attach it to the record that will contains al...

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Does OOB Legal Request external storage with Google Drive work with Shared Drives?

I am working on setting up an integration between Legal Request Management and Google Drive to have documentation stored externally. There is native OOB functionality that supports this integration. However, I was given a Shared Google Drive to set t...

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Generic phone number usage in on-call schedule

I've searched the community and have found some posts regarding the on-call schedule in ITSM and contact details but not regarding the case we have.Currently all contact details are user related within the on-call schedule.We have default team phone...

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Approval notifications via teams, Following the method of Connect multiple SNOW with Single Tenant

Hi @community, So, we are trying to get the approvals within teams, we wanted to follow the process of Connect multiple Instances with single Tenant Process, because we want the Bots to be separated for each instance right now, we are aiming at DEV a...

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Variables on Requested Item (RITM) are partially hidden by left navigation panel in SOW Workspace

Hi Experts, I'm experiencing a UI issue in Service Operations Workspace (SOW) when viewing a Requested Item (RITM).As shown in the screenshot, the Variables section is partially hidden behind the left-side navigation panel, making it difficult to vie...

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Flow designer - In flow context steps not running in UI but records updating

When i tried testing a flow , In flow context only first 7,8 steps are showing as running on flow context UI. I cant open any subflows or action outputs and logs from UI . But the subflows and actions are running and updating the specified values in ...

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MFA QR Code Not Displaying During Setup

Hi everyone,I'm facing an issue while setting up Multi-Factor Authentication (MFA).When I open the MFA enrollment page, the QR code is not displayed (the QR code area is blank). Because of this, I'm unable to scan it using my authenticator app and co...

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Select All Records in a List Collector on a Catalog Item/Record Producer

I have a scoped application which has a Record Producer that users will be filling out on Employee Service Center (ESC). There is a List Collector of records that they need to choose from. This List Collector has a very complex filtering criteria, ...

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List View sorting being removed

We have a requirement where our list view should be in a fixed sorting when clicking the module to the asset task table. It was achieved, but I noticed a strange behavior. When one filter condition is being removed from the breadcrumbs, the sorting d...

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Learning Javascript for Servicenow in 2026

Hi everyone,I am relatively new to scripting, but my goal is to become a developer on the ServiceNow platform. I am currently looking for advice on the best learning path for JavaScript.I know Chuck Tomasi's "Learn JavaScript on the Now Platform" ser...

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I would like to display the current domain when a user opens a Catalog Item.

Is there a way to retrieve and display the domain currently selected in the Domain Picker on a Catalog Item form? What I want to display is not the user's assigned domain, but the domain currently selected in the Domain Picker.

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