Developer

Now Assist Extract Information from Document

Hello, Has anybody recently used "Now Assist Extract Information from Document". I'm trying to extract information from document. To be more precise, invoice where it is generating a document task. But Source record is coming as empty because of whic...

Question

What a read-only scan for shadow AI agents found on a live ServiceNow instance

Built a read-only scanner for shadow AI on ServiceNow, agents, tools, and credentials that are running but were never inventoried anywhere.One scan turned up seven agents and eleven credentials, twenty nine findings ranked by severity and confidence....

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CSM Workspace Landing Page Variant – Syntax Error & Missing "Hello, User!" Message

Hi Community! My CSM Workspace Landing Page is throwing the following error on load:"Syntax error: Expected end of expression but found ':' at position 10"Also, the "Hello, User!" message is not displayed either. I believe the cause is the Header 3 c...

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Struggling with Workspace UI Builder Presentational List opening records

Hey all! I've been learning a lot about UI Builder lately and have been running into a pretty big issue for myself. I'm trying to create a tabbed worked space, and the tabs work fine however, I'm running into an issue with the Presentational List ope...

Question

Using a Different Week Start for Reporting than Global Week

Hello, I have a team that is looking to report on Incidents/SLAs for their team using a weekly filter, however their metrics are set for a Sunday-Saturday week, versus the Company's weekly start which is Monday-Sunday. We have Performance Analytics. ...

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FAILED TRYING TO EXECUTE ON CONNECTION

I am getting this error when I have committed my update set:Could a developer advise on what the issue is and how I can resolve.Thanks

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Task table read ACL for Inbound integration.

I am trying to make a successful security tool integration using OAuth profile -> Auth Scope (useraccount) -> Service account on instance and the security tool. My goal is to provide read access to Task, Label, User, Groups table.Roles attached to ex...

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is there any way to write onBefore insert business rule that convert the attachment to base64

Hi, is there any way to write onBefore insert business rule on the sys_attachment table that convert the attachment to base64 ? i was able to achieve it if its onAfter but not onBefore

Question

Failed to export to PowerPoint in Operational Resilience Worskspace

I found sn_ppt_export application installed in the instance. Due to organization policy, I can not use Microsoft PowerPoint add-in to create a new template. I just create it in the instance for Operational Resilience scope. I create a new UI action a...

Question

Label showing Empty and throwing "Column name empty" on Update

Hi Everyone, I am facing an issue where a custom Currency field Planning credit (USD) (u_planning_credit) on the Project (pm_project) table suddenly disappeared from the form layout.When checking the Dictionary Entry (sys_dictionary), the Column labe...

Question

Disable user input in Now assist panel

Hi All, I have a requirement to get consent from the user while he starts to use now assist panel. I can give a good message and choice to agree or cancel. but instead of choosing from given options if user starts to type it leads to topic discovery...

Question

ServiceNow PDI Reclamation Rules: Avoid Losing Access

Your ServiceNow Personal Developer Instance can be reclaimed if it is old enough and you have not logged in directly within the required time. Since July 11, 2026, ServiceNow has begun applying its updated PDI reclamation policy to inactive instances...

Article

Please consider keeping valuable community posts open instead of archiving them.

Hi ServiceNow Team,Over the past week, I found several Community posts that perfectly matched issues I was facing, but many had already been archived. It would be great if developers could continue these discussions by asking follow-up questions or s...

Question

Confused by ServiceNow licensing?

Many companies either pay more than they should, don’t fully use what they’ve paid for, or assign licenses in a way that just doesn’t make sense. The worst part? Most don’t even realise it. Why ServiceNow Licensing Feels So Complicated Understandin...

Article
Best Practices

Automate Teams chat using existing teams plugin

Hello All,Currently we have a requirement to automate the teams chat based on particular time frame.As per the existing setup, on Incident and Task table. We have a button "Start Microsoft teams chat", when agent clicks on the button. The chat will b...

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