Help with an issue where workflow tasks are open and RITM is close complete

Julie Catano
Kilo Guru

Business rule is closing RITM State=close complete even though another task is created with using workflow.  I'm looking for a script to not close the RITM until all task from workflow and even an ad hoc tasks are closed.  Then once all tasks are close completed then I need the RITM state = close complete and stage = completed/

 

Any help is greatly apprciated.

 

(function executeRule(current, previous /*null when async*/) {
// Query to check if there are any open sc_tasks for the current ritm
var task = new GlideRecord('sc_task');
task.addQuery('request_item', current.request_item);
task.addQuery('active', true);
task.query();

var hasActiveTasks = false;

// Check if there are any active tasks
while (task.next()) {
hasActiveTasks = true;
break;
}

if (!hasActiveTasks) {
var ritm = new GlideRecord('sc_req_item');
if (ritm.get(current.request_item)) {
// Query to check if there are any active tasks remaining for the current ritm
var remainingTasks = new GlideRecord('sc_task');
remainingTasks.addQuery('request_item', current.request_item);
remainingTasks.addQuery('active', true);
remainingTasks.query();

var activeTaskCount = 0;
while (remainingTasks.next()) {
activeTaskCount++;
}

// If no active tasks are remaining, close the ritm
if (activeTaskCount === 0) {
ritm.state = 3; // Closed state
ritm.update();
}
}
}
})(current, previous);

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