Help with Migrating Knowledge articles containing knowledge blocks

[Mrman]

Hi All,

I am in the process of migrating the knowledge articles from one instance to another .

Some of the knowledge articles have knowledge blocks added and I am exporting XML of  all articles from 'kb_knowledge' table .

Also, exported the XML of knowledge versions from 'kb_version' table . 

I have then imported both these XML into the other instance . The articles are imported properly and all the attachments are also imported . 

The problem I am facing is when I click on 'View article' for  the Knowledge articles having knowledge blocks added in them . These articles are not showing the content inside the blocks and just displaying the Block number and name . Please see attached image .

Request you to let me know if I am have done something wrong in importing the articles containing the knowledge blocks.

[sachin_namjoshi · Accepted solution]

You will also have to export and import XML from below tables as well

kb_knowledge_block

m2m_kb_to_block_history

Regards,

Sachin

[Michael Ritchie]

You can use the Add to Update Set Utility in Share as it will capture the KB article and associated blocks too.  I created a few blog articles describing its functionality:

Migrating Dashboards and Reports via Add to Update Set Utility

Add to Update Set Utility Documentation and Custom Configurations

Now one thing that is extremely tricky with KB article is versioning.  Unfortunately the Add to Update Set utility doesn't handle that completely as I had challenges figuring out the data model and the right records to move.

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