Help with Service Catalog

[Abhijit Das7]

Hi Everyone,

I have created a catalog item, which has one question called 'Select Software'. Select Software is a dropdown field with names of 5 software.

I have to create a flow using flow designer or workflow editor. Based on the software selected it should go to the particular group for approval. All 5 softwares should have different 5 groups for approval. For example, if I select software 1 it should go to Group 1 for approval , if I select software 2 it should go to group 2 for approval , if I select software 3 then it should go to group 3 for approval etc.

And atleast two people should reject it from a group for request to get rejected.

Please suggest something.

Thanks in advance

[Harish KM · Accepted solution]

HI @Abhijit Das7 use flow designer, with below actions

1. Get catalog variables

2. use if condition to compare software choices

if Software selected is choice 1

then 3. ask for approval. select the group use when to reject 2 #approvers as highlighted in below screenshot

again use if condition to check if software selected is choice 2

Link :https://docs.servicenow.com/bundle/washingtondc-build-workflows/page/administer/flow-designer/refere...

[Abhijit Das7]

Hi @Harish KM 

I have created flow in workflow editor. There I want to create a condition that atleast two users from group should reject it .

Can you suggest in workflow editor.

And if I am working with flow designer how can assign Software 1 choice to Group 1. That is not happening.

Thanks

[Tai Vu]

Hi @Abhijit Das7 

"Based on the software selected it should go to the particular group for approval."

You can utilize the Decision Tables to build the approval decision.

Platform Academy Session #10: Getting Started with Decision Builder

"At least two people should reject it from a group for request to get rejected."

You can configure this rule within the Ask for Approval action

Cheers,

Tai Vu

[Abhijit Das7]

Hi @Tai Vu 

Can I develop something like above in workflow editor. I am working on workflow editor and I want atlast two members of group to reject it

Thanks