Help with service portal

[Abhijit Das7]

Hi Everyone,

I am working on ATF. I want to create some tests in ATF. Can any help me to create tests:

Step 1. Open service portal:

Step 2. Open VA chat:

Step 3. Click on "Show me everything":

Step 4. Check for availability of certain topic

Is there a way by which I can create these test steps,

Thanks 

[Dr Atul G- LNG]

Hi @Abhijit Das7 

Have a look here

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/virtual-agent/co...

[Dr Atul G- LNG]

https://www.servicenow.com/community/virtual-agent-nlu-forum/atf-for-virtual-agent/m-p/228730

[Abhijit Das7]

Hi @Ankur Bawiskar 

Can I create these test steps: Please help me.

Test Step 1 : Navigate to Module - Service Portal Home. ( Basically Open Service Portal )

Test Step 2 : Open Chat Window (Virtual Agent)

Test Step 3 : Validate "Show me Everything" Button in chat.

Test Step 4 : Validate (2) topics are listed after clicking "Show me everything".

Please explain , can I achieve these test steps.

Thanks in advance