ServiceNow AI Platform

Featured AI Control Tower Observability & Monitoring FAQ

AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...

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Featured What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

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Featured AI Passport: business context for every AI agent, at every enforcement point

Most organizations control their AI agents with policy. A gateway checks a rule before the agent calls an API; a policy engine decides whether a tool call goes through. That works until the rule needs something the request doesn't carry: who answers ...

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Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

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AI Search
Best Practices
KCS
Now Assist

Featured Stop Installing, Start Assessing: AI Readiness Has a New Home

If you have used the AI Readiness Evaluation store app to evaluate instance readiness for adopting ServiceNow Otto and Agentic AI capabilities in AI Search, Virtual Agent, IT Service Management (ITSM), Customer Service Management (CSM), and HR Servic...

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AI Control Tower Welcome Guide

What is Super Intelligence Control Tower? Control Tower is ServiceNow's AI governance platform. It gives organizations a central hub to discover, govern, secure, observe, and measure all AI assets across the enterprise — both ServiceNow AI and thir...

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Knowledge Article Creation import from gDocs

How can I easily transfer content and formatting from a Google Document to a ServiceNow knowledge article?I'm looking to learn about this feature import from gDocs to create articles. Are there any best practices, tips, or tools that can help stream...

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Duplicate Articles: how to cancel from the list

In the list of Potential Duplicates in Knowledge Center I have some cluster of 2 articles:- an old expired article- the new article who is exactly the same as the old one (ok, I know this is not the correct behavior)I retire the old article but, afte...

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Now Assist

How to import a large number of formatted Word documents into ServiceNow Knowledge Articles

We have a large number of Word documents that have tables, bullet points, numbered outlines, table of contents, etc. Is there a way to import those documents as Knowledge Articles without losing the formatting, particularly tables? We attempted to i...

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Default admin account login

We've recently had multiple unsuccessful attempts to login to our production instance using the System Administrator account - login ID "admin". Has anyone successfully changed their System Administration login ID to something other than "admin" to ...

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Your AI agents are already inside the building

Two posts ago, we asked you to know your data. Last week, we asked you to control who and what can reach it. Both of these are critical. But the rising question is even more challenging. Protecting where sensitive data lives is necessary. It is al...

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Customer Security and Trust (CST)
Platform Security

Showing the short description in the HTML Title

Firstly, sorry if this is posted in the wrong chat. Happy to have it routed correctly. I am a little puzzled that the SNOW implementation team believes this can't be done; Surely not. I have used 8 other less capable ticket systems, and alas have fou...

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How to restrict a Virtual agent topic block for users on location based

Hi Experts,I am working on Virtual agent topics and topic blocks.I have successfully restricted topic visibility using a visibility script. For example, I have a script that hides specific topics for Canada users.However, I now have a requirement to ...

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Servicenow vCenter Discovery | Step by step Discovering VMware using vCenter Discovery.

How to Perform Servicenow vCenter Discovery | Discovering VMware using vCenter Discovery Recently I was asked to implement ServiceNow Vcenter Discovery to discover all the VMware’s, I had no clue were to start with ! I looked around ServiceNow co...

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Resolved! Variable in a Variable Set - Apply a different Reference Qualifier for a single Record Producer

Hi everyone,I'm looking for a supported way to apply a different reference qualifier to a variable that belongs to a shared Variable Set.ScenarioI have an "Opened for" reference variable that belongs to a Variable Set used by multiple Record Producer...

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public kb articles should be discoverable through search engine like Google

Hi Team,I have below requirement:Make published articles in the “Public” knowledge base discoverable through internet search engines like Google, enabling users to find answers. Example from another Google search for "How to use filters"Search: https...

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TinyMCE bulleted/numbered list wrapping oddly from list-style-position default

Hello there, Updated for Australia!For anyone who is struggling with your numbered or bulleted lists wrapping underneath the bullet/number instead of aligning with the words...I am using the same workaround that ServiceNow gave me WAY back in Quebec ...

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Knowledge Management
Service Catalog

From AI Compliance to AI Confidence : What I am Learning from ServiceNow AI Control Tower

Disclaimer : This article reflects our personal perspectives and experiences and does not represent the views of My employers or ServiceNow. We have used Generative AI as a supporting tool for selected visuals, concept exploration, and content refine...

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AI Control Tower

UI Configuration Options for SI Control Tower

SI Control Tower pages ship with default cards, titles, and visualizations. Workspace administrators can adjust these so each page matches your organization's terminology, reporting period, and level of detail. This article explains what you can con...

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AI Control Tower Observability & Monitoring FAQ