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Featured AI Control Tower: What's new in the June 2026 release

  What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk and compliance teams, and AI asset owners a single pla...

  • Article

Featured Knowledge Management Academy: Past and Future Sessions

  The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

  • Article

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Featured How to Identify, Sponsor, and Scale the Right Agentic Use Cases

  I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had.    It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...

  • blog

Resolved! Why is Knowledge Center Article Editor so unreliable?

We are trying to start using Knowledge Center across several departments on my company, as we see great value on using articles for incident deflection and end-user trainning. I saw Knowledge Center was introduced in the Zurich upgrade and was happy ...

  • Question

Custom Unified Navigation menu not visible in header

Hi everyone,I’m trying to add a custom “Portals” option to the Unified Navigation header, alongside options such as Favourites, History, Workspaces, and Admin.I created a record in Unified Navigation Menus (sys_polaris_menu_config) with the following...

  • Question

Configure AI voice agent in end user portal

Hi,I am trying to configure AI voice agent in our end user portal by referring to this video but when following the Servicenow docs (link below), it is asking for telephony provider. But I dont want to setup AI voice agent when call is received but o...

  • Question
  • nk bnk

How to avoid that our MID servers are upgrading simultaneously?

Hello For certain use cases, we check which of our two MID Servers is in the "Up" status before executing a REST call. Unfortunately, both MID Servers are regularly in the "Upgrading" state at the same time.Is there a way to prevent both MID Servers ...

  • Question

Resolved! Knowledge article optimization not working as expected

Hi experts, For knowledge article optimization, we see that the results are showing old dates. we have ran the 2 jobs called article optimization-now assist and scripted but still no results are coming. Can anyone please help where we are missing. Th...

  • Question

Understanding customer_contact ACLs and inherited access from sys_user

Hello, In an out-of-the-box instance, an ITIL user who has access to the sys_user table does not have access to the customer_contact table by default. The same applies to the customer_contact fields, as read access is not granted by default in an OOT...

  • Question

Build Agent Prompt

Hi All, We are using Build Agent Tool to create a catalog item and flow in global scope. Facing the issue with writing the prompt for populating a group record in ask for approval action for flow. It's not populating the exact group we have  given in...

  • Question

MMIAC accesscontorl for attachment APi

Hi,Has anyone configured MIAC (Machine Identity Access Control) for the Attachment API?I currently have a requirement where an integration account needs access to both a custom scripted REST API on the Incident table and the Attachment API.I was able...

  • Question

Resolved! TinyMCE Toolbar Config

Hello, We need to add two new buttons to our TinyMCE Toolbar. These are  a11ycheck for the Accesibility Checker and Blocks (for the ability to add H1 and H2 - I believe that this appears as "Paragraph".I need some advise on what system property to ad...

  • Question
  • KCS
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