ServiceNow AI Platform

Featured Platform Security #3 - How to Increase Platform Security - Security Hardening score

Let's talk about security in a way that's easy to digest. As a ServiceNow Product Owner, I understand the significance of security hardening cannot be overstated when it comes to strengthening and fortifying your instance/platform Imagine your Serv...

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Customer Security and Trust (CST)

Featured What's new in AI Gateway v3.4 - September 2026 release

What is AI Gateway? AI Gateway is ServiceNow's runtime enforcement layer for MCP (Model Context Protocol) connections in AI Control Tower. It sits between your AI agents and the external tools they call, governing what reaches agents, securing e...

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Featured AI Control Tower Observability & Monitoring FAQ

AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...

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Featured Knowledge Management Academy: Past and Future Sessions

The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

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Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

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AI Search
Best Practices
KCS
Now Assist

AI Academy: Enhanced chat experience with Now Assist in Virtual Agent

Join us every other Tuesday for live sessions focused on managing AI topics in real-time. Product experts will be live to demonstrate concepts, share best practices, provide prescriptive guidance, and answer your questions. Don't miss out on thi...

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Academy
NOW Platform
Virtual

How do I keep the waiting period in a subflow, flow, and workflow?

Hello everyone, I’m currently testing a workflow and subflow, but both include waiting conditions. Could you please advise whether there’s a way to manage this waiting time through a script or another workaround so I can do my test without wait for...

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Holiday Calendars for multiple countries

Hello! We have just launched Virtual Agent using the Azure LLM and Genius search results. The most common question asked so far is around the holiday calendar. Some questions are "Is Veteran's Day a firm holiday?" or "Do we get off for Columbus ...

Question

Resolved! 'Don't ask for MFA' reverting after 60 mins

Hi, We use MFA for external customers which works fine but we've recently noticed that when the 'Don't challenge for MFA on this browser for the next 8 hours' tickbox is ticked it only works for 1 hour, i.e., it won't challenge for MFA for the first...

Question

create change landing page customization

Hi guys,please is there any option how to change this?I tried to find it somewhere but didnt succeed yet, I would like to create new sections and rename existing ones and so on...thank you for any advice!

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Restrict Admins to not to see anything related to specific domain

Hi,Ours is a domain separated instance; Segregated into TOP & child domains.Admins switching (from domain picker) to TOP domain or Global domain can see the data in any child domains at the moment.We have a special requirement now to restrict even ad...

Question

How to change the servinow heder background color

Dear all, We are running Zurinch Instance in our servicenow dev instance and we need to change the header background color.The document on step by step process for doing this is not clear at all and does not work Does some of you succeed and point m...

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ServiceNow Exchange: Activate AI Skills and Agents for Incident Management Webinar

Faster incident resolution with AI is closer than you think. Out-of-the-box AI capabilities for Incident Management, including incident summarization and categorization, are ready to activate today. In this session, ServiceNow product experts will ...

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That Otto Panel in AI Admin Center Can Do a Lot More Than You Think

That Otto Panel in AI Admin Center Can Do a Lot More Than You Think Table of Contents OverviewWhat the Conversational Interface CoversThree Agents Doing the Actual WorkSelf-Healing AI AgentAI Admin Center Help AI AgentAI Analytics Q&A AgentJus...

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[Platform Academy] Gatekeeper to Guide: Onboarding Your Business Process Owners into Catalog Builder

Table of Contents Where the bottleneck comes fromGatekeeper and guide: two operating modelsWho a business process owner actually isThe onboarding playbookThe template is where the guardrails livePart 1 demo: David's first catalog itemSub-prod or prod...

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ServiceNow Exchange: Service Mapping Clinic - Discover and Map Your IT Environment with Confidence

This clinic series will walk platform administrators and ITOM teams through the key steps to activate and operationalize Service Mapping. This first of two clinics will guide you through one of the most impactful mapping approaches: Tag-Based Mapping...

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Validate Assets Widget in Service Portal

As a property controller I am finding too many assets are getting added from the VALIDATE and WORKSPACE routines without a Sub location. I need Sub location to be a mandatory field.

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HYOK, BYOK, and EKMS - What are they, and why should you use them?

As organizations move sensitive workflows and regulated data into cloud platforms like ServiceNow, encryption key management becomes a critical part of protecting information and meeting compliance requirements. Cryptographic models like Hold Your Ow...

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Platform Security

Which table to check to modify manage shift of on call rota

Hi,I want to create client scripts to impose some restrictions on this form. Any idea where exactly to check this?In my setup,I have 2 schedules for same group with overlapping shifts, and no secondary coverage. I want to enforce the restriction fo...

Question

Update record in flow without updating system fields

I have a requirement to nudge users who's incidents are on hold and not updated in 5 day. So I was thinking I could use a flow to put in work notes ask the assigned to, to provide updates on there incidents. But I don't want them to fall off because ...

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Flow Designer
Workflow Automation