- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-27-2025 04:17 AM
Hi Everyone,
I am using system localization in my instance but messages in worknotes of incident doesn't get translated. I want to translate messages in worknotes using system localization.
I have used dynamic translation to translate messages in worknotes, but it happens after clicking translate button. Whereas I want translation to happen without clicking this button. Is there a way by which we can achieve this target.
Thanks and regards
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-27-2025 04:38 AM
not possible for journal fields as those are entered manually by users.
Only the messages configured in sys_ui_message will get translated which are system ones.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-27-2025 04:33 AM
Hi @VirendraKuD ,
Since the comments, work_notes, descriptions are manually entered custom texts, these will not get translated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-27-2025 04:38 AM
Hio @VirendraKuD
This is what dynamic translation is. You need to use the "Translation" action—there's no way to automate the translation.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-27-2025 04:38 AM
not possible for journal fields as those are entered manually by users.
Only the messages configured in sys_ui_message will get translated which are system ones.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-27-2025 08:12 PM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
