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03-27-2025 04:17 AM
Hi Everyone,
I am using system localization in my instance but messages in worknotes of incident doesn't get translated. I want to translate messages in worknotes using system localization.
I have used dynamic translation to translate messages in worknotes, but it happens after clicking translate button. Whereas I want translation to happen without clicking this button. Is there a way by which we can achieve this target.
Thanks and regards
Solved! Go to Solution.
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03-27-2025 04:38 AM
not possible for journal fields as those are entered manually by users.
Only the messages configured in sys_ui_message will get translated which are system ones.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-27-2025 04:33 AM
Hi @VirendraKuD ,
Since the comments, work_notes, descriptions are manually entered custom texts, these will not get translated.
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03-27-2025 04:38 AM
Hio @VirendraKuD
This is what dynamic translation is. You need to use the "Translation" action—there's no way to automate the translation.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
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03-27-2025 04:38 AM
not possible for journal fields as those are entered manually by users.
Only the messages configured in sys_ui_message will get translated which are system ones.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-27-2025 08:12 PM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader