Help with system localization

VirendraKuD
Tera Contributor

Hi Everyone,

 

I am using system localization in my instance but messages in worknotes of incident doesn't get translated. I want to translate messages in worknotes using system localization.

 

I have used dynamic translation to translate messages in worknotes, but it happens after clicking translate button. Whereas I want translation to happen without clicking this button. Is there a way by which we can achieve this target.

 

 

translate.png

 

Thanks and regards

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@VirendraKuD 

not possible for journal fields as those are entered manually by users.

Only the messages configured in sys_ui_message will get translated which are system ones.

When a user switches language from base language to a different language, additional comments, workn... 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

5 REPLIES 5

Community Alums
Not applicable

Hi @VirendraKuD ,

Since the comments, work_notes, descriptions are manually entered custom texts, these will not get translated.

 

Dr Atul G- LNG
Tera Patron
Tera Patron

Hio @VirendraKuD 

This is what dynamic translation is. You need to use the "Translation" action—there's no way to automate the translation.

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Ankur Bawiskar
Tera Patron
Tera Patron

@VirendraKuD 

not possible for journal fields as those are entered manually by users.

Only the messages configured in sys_ui_message will get translated which are system ones.

When a user switches language from base language to a different language, additional comments, workn... 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@VirendraKuD 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader