Setting scripted from address for email client template

[Avik3]

Hi,

I have a requirement to set email from address dynamically while a user is sending quick mails from a certain form.

Eg, We have a case form from where user is sending a mail. Depending upon the country of the user the email from address needs to be set.

I have gone to Email Client Templates, selected a template, went to sender configuration, changed From generation type to - Script. There I can see a 'script for from' section. I would like to know of the parameters this script section takes and how it returns the email address. Any sample code would also do. Thanks,

 

Thanks,

Avik

[Ankur Bawiskar]

Hi,

try this

var userRec = gs.getUserID();

var rec = new GlideRecord('sys_user');

rec.get(userRec);

if(rec.country.name == 'India'){

answer = 'your email id';

}

else{

answer = 'your another email id';

}

Regards
Ankur

[Ankur Bawiskar · Accepted solution]

@Avik

Hope you are doing good.

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

If not, please let us know if you need some more assistance.

Regards
Ankur

[Tim Grindlay]

Old post but it looks like the script expects you to return a record from the 

sys_email_client_from_address table which is the same table used in the 'select from list' option. An alternative is to use the text option and the javascript: prefix to call a function that returns the address you need.