Help with UI Action and Pop Up Dialog

[Charlie Ward]

I have created a Form Button UI Action called "Place On Hold". Below are the details

Name - Place On Hold

Table - Requested Item [sc_req_item]

Action name - sysverb_hold_and_stay

Active = True

Show insert - False

Show Update - True

Client - False

Form Button - True

Condition - current.canWrite()&&current.state==11&& gs.hasRole("itil")

Script

action.setRedirectURL(current);
current.state=12;
current.update();

I currently have the Sub State field hidden on the request unless the category STARTS WITH "Security > Hardware" and the State is On Hold. I don't want the field on the form any other time. If I have to change something for the below to work, I would need to know how. I'm not sure if you can hard set a field with code if it's not visible on the form.

When the "Place On Hold" button is clicked, I am wanting to have a dialog box pop up that states, "Is the reason you are placing this request on hold because of Awaiting Customer Approval?". Then there would be Yes / No buttons.

If   Yes, then Change state to On Hold, set the Sub State field to Awaiting Customer Approval, update the request and then stay on the current page.

current.state=12;
current.u_sub_state=2;
current.update();
action.setRedirectURL(current);

If No, Change state to On Hold, set the Sub State field on the Requested Item request to None, update the request and then stay on the current page.

current.state=12;
current.u_sub_state=0;
current.update();
action.setRedirectURL(current);

Can anyone help?

Thanks in Advance!

Charlie Ward

Facilities Security and 1CALLNOW Supervisor

University Hospitals Authority & Trust

[Goran WitchDoc · Accepted solution]

Hi Charlie,

I don't have your exact field names and values you want to set, but I hope this would be a good example to how to do it. Let me know if you get stuck.

UI action which calls for the popup window(GlideDialogWindow):

Then I have made a UI Page called "whyHold" which the UI Action calls on:

I put on 3 radio buttons and two normal(Cancel & OK). pressing cancel just destroys the popup,

Having OK checking which radio button is pressed. There is also a check so if the user doesn't choose a option,

they can't press OK.

//Göran

[Charlie Ward]

Thanks Goran, this is exactly what I was needing!!!!!!!!

[Goran WitchDoc]

No problem 😃 Happy to help

//Göran

[divyakosaraju]

Not sure why but i cannot update the form using "gsftsubmit(gel('sysverb_update_and_stay'))" weird. I know so i tried "gsftSubmit(null, g_form.getFormElement(), 'sysverb_update_and_stay');" and it did the Magic .Just in case if it helps anyone

[Brian171]

Hi Göran,

I followed your code, but I must screwed up somewhere.  I got unreachable code error.

Please help!  Thank you

Here is the code: