Help with UI Policy

Abhijit Das7 · 3 weeks ago

Hi Everyone,

I have created UI Policy to make certain fields mandatory, but those fields are not getting mandatory. I added script in UI policy with alert. I can see the alert in Classic UI but not in csm/fsm configurable workspace.

Thanks in advance

Tanushree Maiti · 3 weeks ago

Hi @Abhijit Das7

1. Ensure your UI policy's View has been selected as Workspace.

Sample screen shot:

2. Also you can try with UI builder.

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

View solution in original post

OlaN · 3 weeks ago

Hi,

I believe the scripting part is what makes it fail.

The scripts are not supported in workspaces. They rely only on the no-code solutions of UI policies.
Can you make the same thing using only UI policy actions instead?

Ankur Bawiskar · 3 weeks ago

@Abhijit Das7

check point mentioned by @OlaN

also check any other UI policy with higher order is doing the reverse.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

Tanushree Maiti · 3 weeks ago

Hi @Abhijit Das7

1. Ensure your UI policy's View has been selected as Workspace.

Sample screen shot:

2. Also you can try with UI builder.

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Aditya_hublikar · 3 weeks ago

Hello @Abhijit Das7 ,

Please check its order , may be any other ui policy will over ride it .Also check global checkbox is checked or not to see its applied globally or not.