Hello! I am hoping someone can help me out with this issue. My current version is Utah and I am trying to figure out why the vaSystem.isLiveAgentAvailable() method is returning 'true' when there are no live agents connected. I have tested this in the designer and it gives me the correct result of 'false' but when I test it in a published topic, it tells me that there are agents I can chat with and when i click to be transferred, then it says there are no live agents available. I am confused and not sure what to do to fix it.
Testing from the designer - as you can see, it gives me the expected result of false
Testing from a published topic - it says that there are agents when there aren't any
Script:
I originally just had it as vaSystem.isLiveAgentAvailable() and set it in a variable output to be used in other steps in the main topic. It just doesn't work regardless of what I do.
(function execute() {
//get live agent result
if (vaSystem.isLiveAgentAvailable()) {
vaVars.agentAvailable = 'true';
//get avg wait time for queue
var avgWait = new GlideRecord('awa_queue');
if(avgWait.get('609ff3561b49e050306b55392a4bcbba')){
vaVars.waitingTime = avgWait.average_wait_time.getDisplayValue();
}
}
else {
vaVars.agentAvailable = 'false';
}
})();
Is anyone experiencing the same thing? Any suggestions of what i can do?
Thank you,
Yen
