Hi All, there is one user profile with admin role .. with this profile one is unable to create actio

DCVSGTM
Kilo Contributor

‎03-16-2024 02:16 AM

Hi All, there is one user profile with admin role .. with this profile one is unable to create actions in flows . Any idea why?

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Sandeep Rajput
Tera Patron
Tera Patron

‎03-16-2024 06:08 AM

@DCVSGTM Check if the user has action_designer role. This role is needed to create actions in the flow.

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swathisarang98
Giga Sage
Giga Sage

‎03-17-2024 10:49 AM

Hi @DCVSGTM ,

 

Please refer the servicenow support article,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0858735 

 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

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ravigoel191299
Tera Contributor

‎03-17-2024 11:05 AM

Could you please confirm your instance version? Also, this could be due to a couple of reasons in my understanding:

1. Check if the User has "action_designer" role.

2. If the user is trying to create the action in a scoped application with Accessible From set as "This Application Scope only", you may also need to assign that application admin role to the user as well. (Refer https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0858735)

 

Please Mark my response as Correct Answer if it helps.

Thanks and Regards,

Ravinder (Ricky)

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