Hi Community, non admin users not able to access the widget icons in the service portal

rajeshKongamudi
Tera Contributor

‎03-21-2025 03:31 AM

Hello Community,

Non-admin users are currently unable to access the widget icons in the Service Portal. We have provided read access to the db_image table, which contains the icons, as well as read access to the sys_attachment table. However, the icons are still not visible in the portal. Could you please assist us in resolving this issue?

 

rajeshKongamudi_0-1742549273176.pngrajeshKongamudi_1-1742549288723.pngrajeshKongamudi_2-1742549315513.png

rajeshKongamudi_3-1742549349599.png

 

 

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KeerthiP
Mega Guru

‎03-21-2025 04:24 AM

First try access analyzer and Select the user or role experiencing the issue.
Use Access Analyzer to review permissions for the db_image and sys_attachment tables.

Check User Criteria: Ensure non-admin users are allowed to access the widget.
Verify ACLs: I see the screenhots but also validate other ACL's on the same table thats conflicting and hopefully access analyzer should help you find that
Review Widget Permissions: Confirm non-admin users have permission to view the widget.
Check Network and Browser: Ensure there are no network or browser issues preventing icons from loading as I faced this with cache once..ty incognito

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