Related List not visible

Asmita20 · ‎03-21-2025

On Change request form , there is a field on form as well a related list tab -> Service Offering. if the service offering field is filled the tab is visible, if it is not filled tab is not visible.

We have checked UI Policy, client script, Business rule, UI action related list but didn't find anything.

Please help what to check.

Nilesh Pol · ‎03-21-2025

@Asmita20

Have you verified the list control options? verify with unchecked 'omit if empty'.

View solution in original post

Ankur Bawiskar · ‎03-21-2025

@Asmita20

Some script is hiding that
OR

Configure the List Control and check if -> Omit if empty (True)

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Dr Atul G- LNG · ‎03-21-2025

Hi @Asmita20

es, that’s correct, and I think the visibility code is somehow hidden or included in a script that we can't easily access.

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Dr. Atul G. - Learn N Grow Together
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Asmita20 · ‎03-21-2025

Hello @Dr Atul G- LNG

Is there any way to find out the code?

Nilesh Pol · ‎03-21-2025

@Asmita20

Have you verified the list control options? verify with unchecked 'omit if empty'.

Dr Atul G- LNG · ‎03-21-2025

Hi @Asmita20

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1121653

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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