Hi Community, we are facing issue on the service portal where choose options where not visible

[rajeshKongamudi]

Hi Community, SC Order Guide does not show Choose Options in Service Portal but we can be able to see that option in the native UI, can someone please help us to overcome on this how we can be able to enable that particular option. Thanks in advance.

This "choose option" option is visible on the native UI

Here we are unable to see that option in the service portal

[Dr Atul G- LNG]

Check the rule based once. is all configured

[rajeshKongamudi]

Hi @Dr Atul G- LNG , Thanks for your reply

Could you please guide us what needs to be configured here.

[Dr Atul G- LNG]

I think it look good. Are you able to access the catalog item individaully?

[rajeshKongamudi]

@Dr Atul G- LNG, No for accessing the Items first we need to choose those options as 'Yes' then we need to select the "choose options" then it will be redirecting to the catalog item section here in this case choose options only not visible here. Your assistance in resolving this issue would be greatly appreciated. 

Here we are seeing that "Choose Options" option in Native UI to proceed further.