Hi Community, we are unable to process the order guide through the category

rajeshKongamudi
Tera Contributor

Hi Community, we are unable to process the order guide through the category, but we can see the order guide processing through the global search can someone please help us to overcome that how we can able to process through the category. Below are some screen shots that we have taken for reference.

 

This is the category we are using to process

rajeshKongamudi_0-1718000808345.png

 

When we open the category and tries to process the order guide but we are unable to. if we can observe the table backend value it was taking the reference from the sc_cat_item that when we open this through the category.

rajeshKongamudi_1-1718000916522.png

 

If we test by using global search as shown below and it was taking to the sys_cat_item.guide then it was redirecting to the order guide so we can proceed further..

rajeshKongamudi_2-1718000982683.png

 

if we see the sys id of the below one when we search using global search then it was redirecting to the sc_cat_item_guide then now we can be able to process the order guide but we need here to process through the category(Access management category) as well please help us on this.

rajeshKongamudi_3-1718001188200.png

 

 

These were the things we have added in the native UI

rajeshKongamudi_4-1718001236558.png

rajeshKongamudi_5-1718001255675.png

1 REPLY 1

Dnyaneshwaree
Mega Sage

Hello @rajeshKongamudi ,

Please refer below article links:

https://www.servicenow.com/community/employee-center-forum/we-would-like-to-have-a-few-order-guides-...
https://www.servicenow.com/community/developer-forum/order-guide-not-showing-under-category-in-servi...
https://www.servicenow.com/community/developer-forum/communityhi-community-we-are-unable-to-process-...

Please accept my solution if it works for you and thumps up to mark it as helpful.

Thank you!!

Please accept my solution if it works for you and thumps up to mark it as helpful.
Thank you!!

Dnyaneshwaree Satpute
Tera Guru