Hi Team,

[AryanJ471894898]

Can any one Please provide me Interview questions on,

User

Group 

Role

Tables and its types

Field and its types

[Community Alums]

yes of course,

Users:
1) What is a user in ServiceNow?
2) How do you create a new user in ServiceNow?
3) How do you assign roles to a user in ServiceNow?

Group:
1) What is a group in ServiceNow?
2) How do you create a new group in ServiceNow?
3) How do you assign users to a group?
4) How do you assign roles to a group?

Role:
1) What is a role in ServiceNow?
2) How do you create a new role in ServiceNow?
3) How do you assign roles to users and groups?
4) Can you explain the difference between ITIL and admin roles?

Table:
1) What are tables in ServiceNow?
2) What is the difference between a base table and an extended table?
3) How do you create a custom table in ServiceNow?
4) Can you explain the concept of table inheritance in ServiceNow?
5) When we create a custom table then automatically some fields are populated what are those?

Fields:
1) What are fields in ServiceNow?
2) What is a reference field and how is it used?
3) Can you explain the difference between a string field and a choice field?
4) How do you create a new field in a table?
5) What is a journal field and where is it commonly used?

If my answer helped you in any way, please then mark it as helpful or correct.

[Vrushali Kolte]

Hello @AryanJ471894898 ,

Please find below the list of interview questions which can be asked in interview -

Based on Roles, users and groups

Basic Level

1. What is the difference between a user and a group in ServiceNow?
2. How do you create a new user in ServiceNow?
3. How do you create a new group in ServiceNow?
4. What are roles in ServiceNow and why are they important?
5. How can you assign a role to a user in ServiceNow?
6. Can a user be a member of multiple groups in ServiceNow? Explain.
7. How do you view all the users in a specific group?
8. What is the purpose of the 'impersonate' feature in ServiceNow?

Intermediate Level

1. Explain the concept of 'User Criteria' in ServiceNow. How is it used?
2. How can you assign a role to a group in ServiceNow? What is the benefit of this approach?
3. What happens when a user is added to a group that has specific roles assigned to it?
4. How do you remove a role from a user in ServiceNow?
5. Describe the steps to create a custom role in ServiceNow.
6. How do you audit the roles assigned to users in ServiceNow?
7. Explain the difference between an inherited role and a directly assigned role in ServiceNow.
8. How do you manage user access for specific applications within ServiceNow?

Practical/Scenario-Based

1. You have a requirement to ensure that only members of the 'IT Support' group can create incidents. How would you configure this in ServiceNow?
2. A user reports that they cannot access the 'Change Management' module, but they belong to a group that should have access. How would you troubleshoot and resolve this issue?
3. How would you implement a process to automatically assign the 'Approver' role to users who are managers in the HR system?
4. Explain how you would set up ServiceNow to restrict access to sensitive data based on user roles.
5. Your organization has a policy that certain roles should be reviewed and re-approved every six months. How would you manage this in ServiceNow?
6. Describe how you would set up a role that allows users to read incidents but not modify them.

Based on Table and Fields -

Basic Level

1. What is a table in ServiceNow?
2. How do you create a new table in ServiceNow?
3. What is the difference between a base table and a custom table in ServiceNow?
4. List some of the standard tables in ServiceNow and their uses.
5. What are field types in ServiceNow? Give examples.
6. How do you add a new field to a table in ServiceNow?
7. Explain the difference between a reference field and a choice field.
8. What is a dictionary entry in ServiceNow?
9. How do you view the schema map of a table in ServiceNow?
10. What is the purpose of the 'sys_id' field in ServiceNow tables?

Intermediate Level

1. Explain the concept of a 'parent table' and a 'child table' in ServiceNow.
2. What are the different types of relationships you can create between tables in ServiceNow?
3. How do you define a one-to-many relationship in ServiceNow?
4. Describe the difference between a String field and a String (Full UTF-8) field.
5. What is a 'Journal' field type and when would you use it?
6. How do you configure a field to be mandatory in ServiceNow?
7. What are dependent fields and how do you create them in ServiceNow?
8. Explain the concept of 'Extensions' in ServiceNow.
9. How do you audit changes to fields in a ServiceNow table?
10. What is a Document ID field type, and how is it used?

Practical/Scenario-Based

1. You need to create a new table that stores information about company assets. What steps would you take to set up this table in ServiceNow?
2. A client requests that all incidents have a custom field that references a new 'Customer' table. How would you add this field and ensure it functions correctly?
3. How would you create a field that displays a dynamic list of choices based on another field's value?

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