In which column or table, the AI generated summary for incident will be stored

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Building a Scrum Poker App with Build Agent: Lessons Learned and Technical Challenges

I have been working on agile projects for many years. A few years ago, I had an idea: it would be great if ServiceNow could support story estimation during Backlog Refinement or Sprint Planning meetings using Scrum Poker. I started working on it and ...

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• Now Platform App Engine
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• Scripting and Coding
• User Interface (UI)

Copilot studio integration with ServiceNow

We are trying to create a sort of contracts bot in copilot studio that looks what is in the ast_contract and answer any questions that the user has about them. However the challenge we are facing is that most of the information is attached to the rec...

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Where to start with servicenow dynamics contact center integration

Hi Anyone know where to start with servicenow dynamics contact center integration? I'm totally blank and noob but trying to understand/map-out the possibilities Thank you/PS

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Hide fields based on condition in a form

Requirement: When contact has value display contact and hide: u_name, u_phone, u_company and u_email else vise versafunction onLoad() { var contact = g_form.getValue('contact'); if (contact) { // Contact has value → show contact, ...

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AI Experience (AIx) : are we moving away from forms and lists?

One of the most interesting shifts is happening in the UI layer. ServiceNow is introducing what they call AI Experience (AIx) : basically a conversational front door to the platform. Instead of: Navigating modulesOpening formsClicking through records...

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Get the SharePoint site owner list using the SharePoint online spoke

Get the SharePoint site owner list using the SharePoint online spoke, which component need to use from Microsoft SharePoint Online in the flow designer.

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De-Duplication tasks not associating with De-Duplication Template.

Hi,I'm not able to see the de-duplication tasks under my de-duplication template. Although I've configured it correctly for "Cloud Resource" class. Below are the screenshots and artifacts about my configuration, please review and let me know how to f...

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SOW Change Record – Overview Tab Loads Blank

Hi everyone, I’m running into an issue with Service Operations Workspace (SOW) where the Change Record loads with a blank Overview tab, and I’m hoping someone can point me in the right direction. Here’s what I’ve already validated: I am using base UI...

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My Requests for Employee Center Portal - Need to add additional custom tables

Hello, I recently opted in for the Enhanced Request Experience and now have a different setup for the My Request page that is showing at the top of my employee portal in the Employee Center Header.  The current default OOB view looks to only be showi...

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how to restrict incident creation from calendar invites for DL

As of now we are creating an Incidents via Inbound action , but when there is a calendar invite , still it is creating Incident , How to restrict that ? I am not able to restrict subject , as it can be any   

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I would like to control the display order of Project Tasks in the related list on the Project form.

How can I control or set the sort order of Project Tasks related list on a Project form? Is there a way to define it based on a specific field?As it is from System UI --> Related Lists. Can we sort it using any field?

• Question

Approval Rejection reason in notification email

I'm designing my own work flow in Flow Designer to manage a multilayer approval process for a catalog item. I'm not using the step based fulfillment as I want to do extra stuff as part of the flow. One thing I'd like to do is send an email to the req...

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• Scripting and Coding