Hide a section in Service Operations Workspace

[Abbottronix]

I've created the following UI policy to hide a custom section on our incident form:

It works fine when I look at the Service Operations Workspace view from the backend, the section tab isn't visible unless the condition is met:

But looking at the same ticket in actual Service Operations Workspace, the section is visible: 

[Ankur Bawiskar]

@Abbottronix 

set UI Type - ALL

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@Abbottronix 

I believe my response was the 1st which mentioned to set UI type - ALL

Any reason it was not marked as correct?

[Tanushree Maiti]

Hi @Abbottronix 

Native view (Platform UI/UI16) and Service Operations Workspace (SOW) are different interfaces and do not automatically share the same layout configurations. 

SOW utilizes specific workspace-exclusive views and layouts that are not automatically synchronized with the platform native view.

To align the SOW view with the native view, you must configure the SOW view specifically for that table using UI Builder or the classic form designer.

refer:How to modify form layouts in Service Operations Workspace 🤔🤔🤔

[Aditya_hublikar · Accepted solution]

Hello @Abbottronix ,

Set  Ui type as all  then its working .

when ui type is desktop then its not working :

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya