Hide a section in Service Operations Workspace

Abbottronix
Tera Guru

I've created the following UI policy to hide a custom section on our incident form:

 

Abbottronix_0-1777861410474.png

Abbottronix_1-1777861471285.png

It works fine when I look at the Service Operations Workspace view from the backend, the section tab isn't visible unless the condition is met:

Abbottronix_2-1777861686000.png

But looking at the same ticket in actual Service Operations Workspace, the section is visible: 

Abbottronix_3-1777861781903.png

 

1 ACCEPTED SOLUTION

Aditya_hublikar
Mega Sage

Hello @Abbottronix ,

 

Set  Ui type as all  then its working .

 

Aditya_hublikar_0-1777868609494.png

Aditya_hublikar_4-1777868763688.png

 

 

 

 

 

when ui type is desktop then its not working :

Aditya_hublikar_3-1777868722886.png

 

 

Aditya_hublikar_2-1777868710293.png

 

 

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

 

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5 REPLIES 5

I didn't even see that field! Thank you so much!