Hide a template when emailing from an incident

[JosephJ99469691]

When sending emails from an incident (both the incident screen and the Service Operations Workspace) I'm trying to make the email text box show no visible template for the user, but once an email is sent have any text parse into an email template.  Basically I'm trying to hide the template from the agent until the email is sent to the customer. 

How can I accomplish this?  

[JosephJ99469691]

Hi Pratik,

I don't have a "Visible to user" option in the email client template (or anywhere else in the system).  I tried adding it through the System Definitions > Table area, but it didn't make any difference (I possibly configured it wrong).  I have administrator level permissions - do you know why I am not seeing "visible to user"?